Hosting | Madrid Incident Details

Update timeline

1. investigating Oct 02, 2026, 02:00 PM UTC

   We are currently experiencing a major outage of our Hosting services in Madrid region, resulting in a complete unavailability of the service. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this critical time. Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide regular updates as we receive more information on the progress of the resolution Thank you for your understanding and cooperation.

2. identified Oct 02, 2026, 04:12 PM UTC

   We are continuing to work on a fix for this incident.

3. monitoring Oct 02, 2026, 05:03 PM UTC

   We are pleased to inform you that our engineering team has implemented a fix to resolve major outage of our Hosting services in Madrid region. However, we are still closely monitoring the situation to ensure stable performance. We will provide you with an update as soon as we have confirmed that the issue has been completely resolved.

4. resolved Oct 02, 2026, 08:09 PM UTC

   We are happy to inform you that the major outage of our Hosting services in Madrid region has been resolved. However, if you continue to experience any issues, please do not hesitate to contact our support team. Our team will be happy to assist you and ensure that any further concerns are addressed promptly. We appreciate your patience and understanding throughout this incident, and we thank you for your cooperation. For further assistance, please contact our support team via [[email protected]](mailto:[email protected])