Resolved after 3 hours 36 minutes, on December 15, 2025.
We no longer seeing further issues about members entering their spaces for those that were affected by the incident. I If you continue to experience issues, please reach out to our support team: https://support.gather.town/hc/en-us
Update timeline
- investigating Dec 15, 2025, 12:46 PM UTC
We are aware that members in a small number of spaces cannot enter them and currently investigating the issue.
- investigating Dec 15, 2025, 01:46 PM UTC
We have reproduced the issue and now investigating the cause and also looking at possible fixes
- monitoring Dec 15, 2025, 03:02 PM UTC
A fix has been rolled out with early signs has shown this has resolved the issue and affected users can access their spaces again. We will continue to monitor closely for the next few hours.
- resolved Dec 15, 2025, 04:23 PM UTC
We no longer seeing further issues about members entering their spaces for those that were affected by the incident. I If you continue to experience issues, please reach out to our support team: https://support.gather.town/hc/en-us
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