Resolved after 1 hour 18 minutes, affecting US East, on January 28, 2025.
There was temporary networking issue with our hosting provider affecting our audio and video service in Brazil. Our metrics have returned to baseline for the last hour, so we believe this incident is fully resolved. We apologize for the inconvenience!
Affected components
Update timeline
- investigating Jan 28, 2025, 06:52 PM UTC
We've identified an issue with audio and video connections for users in South America, and we are investigating the cause.
- monitoring Jan 28, 2025, 07:04 PM UTC
We believe this incident was caused by an outage from an upstream provider which has been resolved. Our metrics returned to baseline at around 1:45pm and have stayed steady since then, and we believe there is no ongoing impact. We're continuing to monitor the situation.
- resolved Jan 28, 2025, 08:10 PM UTC
There was temporary networking issue with our hosting provider affecting our audio and video service in Brazil. Our metrics have returned to baseline for the last hour, so we believe this incident is fully resolved. We apologize for the inconvenience!
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