Resolved after 2 hours 50 minutes, affecting www.gandi.net and Billing / payments and 1 more, on October 8, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 08, 2025, 12:16 PM UTC
We are currently investigating this issue.
- investigating Oct 08, 2025, 12:20 PM UTC
We are continuing to investigate this issue.
- investigating Oct 08, 2025, 12:20 PM UTC
the impact is larger then initially assessed we updated the affected services
- identified Oct 08, 2025, 12:22 PM UTC
We identified the root which is related to a Human error,
- identified Oct 08, 2025, 12:34 PM UTC
updating incident criticality
- identified Oct 08, 2025, 12:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 08, 2025, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 08, 2025, 01:46 PM UTC
We are continuing to resolve the issues, services are getting back to normal progressively
- monitoring Oct 08, 2025, 02:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 08, 2025, 03:06 PM UTC
This incident has been resolved.
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