Fyxer AI incident
Labelling is currently unavailable for Microsoft mailboxes
Resolved after 1 hour 43 minutes, affecting Categorization, on August 13, 2026.
After further monitoring, this incident is now considered resolved. Labelling for Microsoft mailboxes has been restored to full functionality. If you continue to experience any issues, please contact Fyxer Support at https://support.fyxer.com/
Affected components
Update timeline
- investigating Aug 13, 2026, 04:24 PM UTC
We are currently investigating an ongoing issue affecting Fyxer. Users with Microsoft mailboxes may observe emails received in the past ~60mins not receiving labels.
- identified Aug 13, 2026, 04:46 PM UTC
We have identified the issue affecting labelling for users with Microsoft mailboxes. We are currently implementing a fix for it. We will provide another update once it becomes available.
- monitoring Aug 13, 2026, 05:01 PM UTC
The fix for the labelling issue affecting Microsoft mailboxes has been implemented and we are monitoring its progress and results.
- monitoring Aug 13, 2026, 05:50 PM UTC
So far the fix to restore labelling for Microsoft mailboxes has been successful. We will keep monitoring to ensure no further issues come up.
- resolved Aug 13, 2026, 06:07 PM UTC
After further monitoring, this incident is now considered resolved. Labelling for Microsoft mailboxes has been restored to full functionality. If you continue to experience any issues, please contact Fyxer Support at https://support.fyxer.com/
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