FusionPrep Outage History

Started Jul 23, 2026, 12:14 PM UTC· resolved Jul 23, 2026, 01:02 PM UTC

1. investigating Jul 23, 2026, 12:14 PM UTC

   We are currently investigating an issue causing long load times of recipe and label printing data.

2. monitoring Jul 23, 2026, 12:49 PM UTC

   We have identified a novel indexing issue and deployed a resolution. System performance appears to be returning to normal. We will continue to monitor response times as the system stabilizes.

3. resolved Jul 23, 2026, 01:02 PM UTC

   System performance has returned to normal. We will continue to monitor response times throughout the day.

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Started Oct 29, 2025, 06:15 PM UTC· resolved Oct 30, 2025, 12:55 AM UTC

1. identified Oct 29, 2025, 06:44 PM UTC

   We have investigated customer reports of media such as images, videos, and training documents loading very slowly or not at all. The degraded performance is the result of a current service incident with one of FusionPrep's hosting vendors. Our failover strategy was automatically implemented but still results in the loss of some data load performance. We are monitoring the situation closely and will update this incident as more updates become available.

2. monitoring Oct 29, 2025, 11:11 PM UTC

   Mitigation efforts by our hosting vendor have been implemented and we're seeing media requests begin to respond normally again. We'll continue to monitor as the updates take effect.

3. resolved Oct 30, 2025, 12:55 AM UTC

   CDN and media hosting services have been confirmed to be fully operational and performing normally again.

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Started Apr 03, 2025, 12:40 PM UTC· resolved Apr 04, 2025, 01:46 PM UTC

1. investigating Apr 03, 2025, 12:40 PM UTC

   We are currently investigating an issue affecting the Control Panel and API's access to FusionPrep's backend data storage systems. Control Panel access may be intermittent. Submission of checks and batch printing on FusionPrep's iPad application may also be affected.

2. monitoring Apr 03, 2025, 12:52 PM UTC

   We have identified the connectivity issue as being related to a scheduled maintenance performed by FusionPrep's cloud services provider, causing undocumented changes. We have resolved the issue and are closely monitoring system availability and performance.

3. resolved Apr 04, 2025, 01:46 PM UTC

   This incident has been resolved.

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Started Dec 29, 2024, 01:45 PM UTC· resolved Dec 30, 2024, 01:07 PM UTC

1. investigating Dec 29, 2024, 06:15 PM UTC

   We are currently investigating an issue related to the Today screen of the FusionPrep Tablet App. Scheduled checks are not appearing on the Today screen for certain customers. Checks may still be performed and submitted manually using the Checks screen within the FusionPrep App.

2. identified Dec 29, 2024, 06:46 PM UTC

   We have identified an issue related to an external library used to calculate occurrences of a scheduled check based on the recurrence patterns defined in the Control Panel. We are currently working to correct the issue as quickly as possible.

3. monitoring Dec 29, 2024, 07:04 PM UTC

   A successful solution has been developed, tested, and deployed to our production environment. Scheduled checks should now appear on the Today screen of the FusionPrep Tablet App. We will be monitoring our API to verify this solution addresses all check occurrence display issues. Please contact our support department at [email protected], if you continue to experience this issue.

4. resolved Dec 30, 2024, 01:07 PM UTC

   We've verified the solution deployed yesterday is continuing to perform as expected. Check schedules are displaying on the Today screen in the FusionPrep Tablet App without issue.

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