Resolved after 2 hours 20 minutes, affecting section-131342 (Cached Funnels/Pages) and section-131342 (Uncached Funnels/Pages) and 1 more, on November 21, 2024.
Incident post-mortem Summary: - Start of Incident: Estimated at 9:10 PM. - Detection: Issue identified at 9:17 PM. - Fix Deployed: By 9:56 PM, affected users could relaunch funnels and update settings. - Partial Restoration: Most funnel apps restored from backups by 10:55 PM. - Full Restoration: Remaining funnels fully restored by 11:30 PM. Our Response and Next Steps: We apologize for the disruption caused by this downtime and acknowledge its impact on our users. Immediate Actions Taken: Deployed a fix as quickly as possible. Restored data from backups to minimize downtime impact. Improvements Underway: Enhancing monitoring and control systems to detect and prevent similar issues. Strengthening incident response processes to reduce resolution times. Industry Context: While such incidents are not uncommon in fast-moving sectors like eCommerce, we are committed to minimizing their occurrence and impact. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to our support team.
Affected components
Update timeline
- investigating Nov 21, 2024, 09:17 PM UTC
Funnel Apps are currently facing a major downtime, we are working on bringing them up online asap. Further details will be released soon.
- resolved Nov 21, 2024, 11:37 PM UTC
Incident post-mortem Summary: - Start of Incident: Estimated at 9:10 PM. - Detection: Issue identified at 9:17 PM. - Fix Deployed: By 9:56 PM, affected users could relaunch funnels and update settings. - Partial Restoration: Most funnel apps restored from backups by 10:55 PM. - Full Restoration: Remaining funnels fully restored by 11:30 PM. Our Response and Next Steps: We apologize for the disruption caused by this downtime and acknowledge its impact on our users. Immediate Actions Taken: Deployed a fix as quickly as possible. Restored data from backups to minimize downtime impact. Improvements Underway: Enhancing monitoring and control systems to detect and prevent similar issues. Strengthening incident response processes to reduce resolution times. Industry Context: While such incidents are not uncommon in fast-moving sectors like eCommerce, we are committed to minimizing their occurrence and impact. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to our support team.
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