ftrack incident

Connection to workspaces in EU region

Resolved after 23 minutes, affecting Hosted applications, on May 19, 2025.

resolved May 19, 2025, 02:07 PM UTC

The incident was resolved. Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.

Started
May 19, 2025, 01:44 PM UTC
Resolved
May 19, 2025, 02:07 PM UTC
Duration
23m
Detected by Pingoru
May 19, 2025, 01:44 PM UTC

Affected components

Hosted applications

Update timeline

  1. investigating May 19, 2025, 01:44 PM UTC

    We are experiencing partial outages with workspaces running in EU region. We are investigating the issue.

  2. monitoring May 19, 2025, 01:49 PM UTC

    We resolved the issue with workspaces in EU region and are monitoring for any further issues.

  3. resolved May 19, 2025, 02:07 PM UTC

    The incident was resolved. Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.

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