Resolved after 1 hour 48 minutes, affecting Media hosting & encoding, on June 11, 2025.
The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues.
Affected components
Update timeline
- investigating Jun 11, 2025, 09:30 AM UTC
We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.
- identified Jun 11, 2025, 09:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2025, 10:11 AM UTC
The issue with our encoding service provider seems to have been resolved. New encoding jobs are operational again. We are working on retrying the failed jobs for all customers.
- resolved Jun 11, 2025, 11:18 AM UTC
The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues.
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