Freshcaller incident
Some of our are customers facing issues with incoming calls
Resolved after 2 hours 8 minutes, affecting Calls and Calls and 1 more, on March 31, 2025.
Our telephony provider has confirmed that the issue is resolved in their end and incoming calls should be working fine.
Affected components
Update timeline
- investigating Mar 31, 2025, 03:18 PM UTC
We have noticed an issue with incoming calls for a small subset of calls. Our engineers are working on the issue and we will provide an update as more information becomes available.
- investigating Mar 31, 2025, 05:13 PM UTC
Our telephony provider has confirmed that they are observing recovery in their system. We are currently monitoring the issue to ensure there is no recurrence of the incident
- resolved Mar 31, 2025, 05:27 PM UTC
Our telephony provider has confirmed that the issue is resolved in their end and incoming calls should be working fine.
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