Resolved after 1 hour 28 minutes, affecting Calls, on April 29, 2025.
Incoming calls are now successfully reaching agents, and the system is operating as expected. We will continue to monitor closely to ensure stability.
Affected components
Calls
Update timeline
- investigating Apr 29, 2025, 09:56 AM UTC
There is an issue where incoming calls are not reaching agents and are disconnecting. Our team is actively investigating and addressing the problem.
- resolved Apr 29, 2025, 11:24 AM UTC
Incoming calls are now successfully reaching agents, and the system is operating as expected. We will continue to monitor closely to ensure stability.
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