Freshcaller incident

Intermittent Issue while accessing Freshcaller

Resolved after 23 minutes, affecting Search and Sign in / Sign up and 1 more, on May 2, 2025.

investigating May 02, 2025, 10:40 AM UTC

The issue impacting access to Freshcaller from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshcaller has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs

Started
May 02, 2025, 10:40 AM UTC
Resolved
May 02, 2025, 11:03 AM UTC
Duration
23m
Detected by Pingoru
May 02, 2025, 10:40 AM UTC

Affected components

SearchSign in / Sign upOmnichannelWebsiteInbound CallsOutbound CallsPublic APIBYOCIntegrationsMobile Apps

Update timeline

  1. investigating May 02, 2025, 10:40 AM UTC

    The issue impacting access to Freshcaller from the EUC POD was due to a service disruption from our upstream provider, Cloudflare. They have identified and resolved the issue on their end. Access to Freshcaller has been fully restored, and services are now operating normally. For more details, you can refer to Cloudflare’s official status update here: Cloudflare Incident Report. https://www.cloudflarestatus.com/incidents/t785s74j57gs

  2. resolved May 02, 2025, 11:03 AM UTC

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