Resolved after 19 hours 49 minutes, affecting FreshBooks, on October 20, 2026.
We have resolved the email delivery issue impacting FreshBooks customers with Yahoo email addresses. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.
Affected components
Update timeline
- investigating Oct 20, 2026, 08:09 PM UTC
There’s currently an issue with FreshBooks emails sent to Yahoo email users. We’ve identified the problem and are working to fix it; however, at this time, you may not receive emails sent by FreshBooks if you are a Yahoo email user. Please check back for further updates.
- monitoring Oct 20, 2026, 10:01 PM UTC
Some customers with Yahoo email addresses may continue to experience delays receiving emails from FreshBooks, including login codes, verification and password reset emails. We’ve rolled out a change to improve delivery of login-related emails and are monitoring its impact, but some delays may persist. We’re working with our email provider on a full resolution and will post updates here.
- resolved Oct 21, 2026, 03:58 PM UTC
We have resolved the email delivery issue impacting FreshBooks customers with Yahoo email addresses. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.
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