Freed Outage History
Freed is up right nowPingoru has recorded 16 incidents for Freed: 16 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 5 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 547 (0%) |
Incidents, newest first
Major August 3, 2026 Freed is unavailable 32m section-185959 (Application site), section-185959 (API services), section-185959 (Visit processing)
Started Aug 03, 2026, 03:00 PM UTC· resolved Aug 03, 2026, 03:32 PM UTC
- investigating Aug 03, 2026, 03:00 PM UTC
Our site is currently experiencing issues and unable to load right now. Our engineering team is currently investigating the issue.
- resolved Aug 03, 2026, 03:32 PM UTC
Our site has recovered to normal operations at this time.
Minor July 19, 2026 API services recovered –
Started Jul 19, 2026, 12:32 PM UTC· resolved Jul 19, 2026, 12:32 PM UTC
No vendor updates were posted for this incident.
Minor April 29, 2026 Application site recovered –
Started Apr 29, 2026, 05:23 PM UTC· resolved Apr 29, 2026, 05:23 PM UTC
No vendor updates were posted for this incident.
Major April 13, 2026 Freed website is not loading or is very slow to load 4h 27m section-185959 (Application site), section-185959 (API services), section-185959 (Visit processing)
Started Apr 13, 2026, 04:25 PM UTC· resolved Apr 13, 2026, 08:52 PM UTC
- investigating Apr 13, 2026, 04:25 PM UTC
Freed is currently running into issues where the site is not loading or is slow to load and visit generation is not succeeding. Our engineering team is investigating the issue.
- resolved Apr 13, 2026, 08:52 PM UTC
The site is now recovered and visits affected during the outage have been successfully re-processed.
Major January 22, 2026 Recording button disabled in legacy Freed iOS app 34m section-185959 (Application site)
Started Jan 22, 2026, 03:12 PM UTC· resolved Jan 22, 2026, 03:46 PM UTC
- investigating Jan 22, 2026, 03:12 PM UTC
Recording is currently unavailable to users of the legacy iOS app. We are upgrading all users to the new Freed iOS app. Impacted users should restart the Freed app following the instructions at https://support.apple.com/guide/iphone/quit-and-reopen-an-app-iph83bfec492/ios
- resolved Jan 22, 2026, 03:46 PM UTC
We have upgraded all existing users to the new Freed application which allows recording.
Major November 25, 2025 Freed Services are Unavailable 1h 28m section-185959 (Application site), section-185959 (API services), section-185959 (Visit processing)
Started Nov 25, 2025, 11:24 PM UTC· resolved Nov 26, 2025, 12:52 AM UTC
- investigating Nov 25, 2025, 11:24 PM UTC
Freed is currently unavailable. The team has identified the root cause, and is working on brining our system back online.
- resolved Nov 26, 2025, 12:52 AM UTC
Freed services have now been restored.
Minor November 4, 2025 Site performance issues – section-185959 (Application site), section-185959 (API services), section-185959 (Visit processing)
Started Nov 04, 2025, 02:45 PM UTC· resolved Nov 04, 2025, 02:45 PM UTC
- resolved Nov 04, 2025, 02:45 PM UTC
The Freed application was loading slowly from 6:45 am PT to 9:30 am PT. Full performance has been restored and any visits impacted will be recovered within the next two hours.