FreeAgent incident

Knowledge Base cannot be accessed

Resolved after 58 minutes, on February 28, 2025.

monitoring Feb 28, 2025, 12:01 PM UTC

The availability of our Knowledge Base has improved. We are monitoring the situation.

Started
Feb 28, 2025, 11:30 AM UTC
Resolved
Feb 28, 2025, 12:28 PM UTC
Duration
58m
Detected by Pingoru
Feb 28, 2025, 11:30 AM UTC

Update timeline

  1. investigating Feb 28, 2025, 11:30 AM UTC

    We are currently experiencing an issue with our Knowledge Base where it is unavailable. This includes providing relevant articles within the Help button. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this.

  2. monitoring Feb 28, 2025, 12:01 PM UTC

    The availability of our Knowledge Base has improved. We are monitoring the situation.

  3. resolved Feb 28, 2025, 12:28 PM UTC

    The issues around accessing the Knowledge Base have now been resolved.

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