FreeAgent incident
Emails to Google Email accounts being marked as spam
Resolved after 17 hours 1 minute, affecting FreeAgent Web App, on March 24, 2025.
This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC
Affected components
Update timeline
- investigating Mar 24, 2025, 04:28 PM UTC
We are aware of email deliverability issues to Google email accounts for emails sent from the FreeAgent application. Emails sent to Google are being incorrectly marked as spam for users. We are currently working on resolving this issue with our email vendor. In the meantime it is advised that customers check their spam email folder and select the “Report as not spam” option on the email.
- resolved Mar 25, 2025, 09:30 AM UTC
This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC
Your product runs on more than FreeAgent
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services