FreeAgent incident
Duplicate transactions appearing for some Mettle users
Resolved after 1 day, affecting FreeAgent Web App, on July 1, 2025.
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.
Affected components
Update timeline
- investigating Jul 01, 2025, 11:40 AM UTC
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users. Thanks for your patience as we look into this.
- resolved Jul 02, 2025, 12:04 PM UTC
This incident has been resolved.
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