Fotomerchant Outage History
Fotomerchant is up right nowPingoru has recorded 5 incidents for Fotomerchant: 5 in the last 12 months and 4 in the last 90 days.
Incidents, newest first
Minor September 9, 2026 Investigating: Some Shoppers Unable to Add Products to Cart 16m Shopping Cart
Started Sep 09, 2026, 01:23 PM UTC· resolved Sep 09, 2026, 01:39 PM UTC
- investigating Sep 09, 2026, 01:23 PM UTC
We are investigating an issue that began at approximately 8:52 AM ET that is preventing some shoppers from adding products to their cart. Our team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available.
- resolved Sep 09, 2026, 01:39 PM UTC
This issue was resolved as of 9:34 AM ET. All shoppers can now successfully add products to their cart.
Major September 8, 2026 Workflow Degraded Performance 1h 1m Order Processing
Started Sep 08, 2026, 08:15 PM UTC· resolved Sep 08, 2026, 09:16 PM UTC
- investigating Sep 08, 2026, 08:15 PM UTC
We are actively working to resolve an issue that began at 3:50 PM EST and is currently causing degraded performance across Workflow. Impacted functionality may include order search, order assignment, subject search, in-app order creation, order fulfillment and organizations.
- resolved Sep 08, 2026, 09:16 PM UTC
This incident has been resolved. As of 5:02 PM EST, all systems are fully operational.
Minor September 8, 2026 Degraded Performance in Workflow and Shop 1m Job Syncing, Order Processing, Shopping Cart
Started Sep 08, 2026, 04:50 PM UTC· resolved Sep 08, 2026, 04:52 PM UTC
- investigating Sep 08, 2026, 04:50 PM UTC
We are actively working to resolve an issue that began at 12:15 PM EST and is causing degraded performance across Workflow and the Shop. Some shoppers are currently experiencing errors when attempting to add items to their carts.
- investigating Sep 08, 2026, 04:51 PM UTC
We are continuing to investigate this issue.
- resolved Sep 08, 2026, 04:52 PM UTC
This incident has been resolved
Major August 26, 2026 Degraded Performance in Workflow and Shop 1h 37m
Started Aug 26, 2026, 01:47 PM UTC· resolved Aug 26, 2026, 03:24 PM UTC
- resolved Aug 26, 2026, 01:30 PM UTC
Between 9:47 AM and 11:24 AM ET on August 26, we experienced degraded performance across Workflow and the Shop. Some shoppers were unable to add items to their carts, while some studios experienced issues with syncing. The issue has been resolved, and performance has returned to normal. Checkouts are processing successfully, and any orders placed during the incident that did not fully process have been successfully reprocessed.
Notice July 5, 2026 Resolved: Shop Order Processing Disruption 6h 34m
Started Jul 05, 2026, 08:56 AM UTC· resolved Jul 05, 2026, 03:30 PM UTC
- resolved Jul 05, 2026, 09:00 AM UTC
On Sunday, July 5, we experienced an interruption that prevented new orders from being processed through Workflow. Based on our investigation, orders submitted between approximately 4:56 AM ET and 11:30 AM ET may not have been received successfully. Our team became aware of the issue at 10:55 AM ET and restored service by 11:30 AM ET. Our investigation indicated the incident was caused by an unexpected infrastructure event affecting our cloud environment. Service has been fully restored, and we are working with our cloud provider to better understand the underlying cause and help prevent similar incidents in the future. We apologize for the disruption and appreciate your patience while we worked to resolve the issue. Timeline 4:56 AM ET – Earliest identified point at which order processing may have been affected 10:55 AM ET – Issue identified 11:30 AM ET – Service restored Status: Resolved