FortiAppSec Cloud incident

Connectivity Issues with Load Balancer Node in us-east-2

Resolved after 3 hours 34 minutes, affecting WAF Scrubbing Region - AWS - US East (Ohio), on May 13, 2026.

resolved May 14, 2026, 01:26 AM UTC

A specific traffic pattern caused the load balancing node to fail and go down. The issue has been temporarily resolved with an emergency workaround.

Started
May 13, 2026, 09:52 PM UTC
Resolved
May 14, 2026, 01:26 AM UTC
Duration
3h 34m
Detected by Pingoru
May 13, 2026, 09:52 PM UTC

Affected components

WAF Scrubbing Region - AWS - US East (Ohio)

Update timeline

  1. investigating May 13, 2026, 09:52 PM UTC

    We are currently investigating an issue causing abnormal connection terminations for services in the us-east-2 (Oregon) region. Current Action: Our engineering teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide another update as soon as more information becomes available.

  2. resolved May 14, 2026, 01:26 AM UTC

    A specific traffic pattern caused the load balancing node to fail and go down. The issue has been temporarily resolved with an emergency workaround.

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