Resolved after 6 hours 8 minutes, affecting Credit Card Terminals (V400c, DynaflexIIGo, eDynamo), on November 20, 2025.
The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.
Affected components
Update timeline
- investigating Nov 20, 2025, 02:37 PM UTC
We have received reports of connectivity issues impacting merchants using V400c devices with our Cloud solution. Our team is actively investigating and will share updates as more information becomes available.
- identified Nov 20, 2025, 06:27 PM UTC
The team has identified an V400c connection issue caused by our third party cloud provider. Teams are actively working to apply a hotfix to each terminal. Next update will be provided when all terminals have been updated. Thank you for your patience!
- resolved Nov 20, 2025, 08:46 PM UTC
The team has finished updating all V400c devices using the CSG Forte Cloud solution. If you are still experiencing connectivity issues with your V400c terminal, please reach out to our support teams at [email protected] and someone will be happy to assist. We sincerely apologize for the disruption to your business and thank you for your patience while we worked to resolve this issue as quickly as possible.
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