Resolved after 10 hours 45 minutes, affecting Support Services Phone System, on February 16, 2026.
The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.
Affected components
Update timeline
- investigating Feb 16, 2026, 04:02 PM UTC
We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at [email protected] for any Customer Support related requests or [email protected] for any Technical Support needs. Thank you!
- investigating Feb 16, 2026, 05:01 PM UTC
We are continuing to investigate this issue.
- identified Feb 16, 2026, 06:18 PM UTC
A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.
- resolved Feb 17, 2026, 02:48 AM UTC
The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.
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