Resolved after 2 hours, affecting IVR Payment System, on August 11, 2025.
This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.
Affected components
Update timeline
- investigating Aug 11, 2025, 09:14 PM UTC
Teams are currently investigating a connection issue with the Forte IVR system. Merchants utilizing the toll-free number 877-690-3729 may be impacted. More information will be provided as it becomes available.
- monitoring Aug 11, 2025, 09:52 PM UTC
Teams have confirmed connectivity has been restored. We will continue to monitor our systems for stability. Our apologies for any inconvenience this may have caused.
- resolved Aug 12, 2025, 01:15 AM UTC
This incident has been fully resolved. If you continue to experience connectivity issues with our toll-free IVR number, please reach out to our Support Teams at [email protected] and we will be happy to assist. Thank you for your patience.
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