Resolved after 51 minutes, affecting Support Services and Forte Validate+, on August 15, 2025.
We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.
Affected components
Update timeline
- investigating Aug 15, 2025, 10:14 PM UTC
We are investigating latency, including timeouts, impacting ACH validations through our Forte Validate+ product. We are working with our vendor to identify the issue and work toward a resolution. We will provide more details related to this incident as they become available.
- resolved Aug 15, 2025, 11:06 PM UTC
We have confirmed that this incident, which was due to a third-party vendor outage, has been fully resolved. We apologize for this inconvenience and welcome you to reach out to our Support Teams at [email protected] if you continue to experience service degradation.
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