Fortanix SaaS incident
DSM Saas | APAC region | outbound internet issue in the Tokyo region
Resolved after 1 day 21 hours, affecting Service availability and Key Management and 1 more, on April 23, 2025.
An issue was identified with our service provider, and we executed a failover to resume normal operations.
Affected components
Update timeline
- investigating Apr 23, 2025, 02:37 PM UTC
We experienced the outbound internet issue in Tokyo Data Center APAC region from 13:48 UTC on April 23, 2025. The key service operations are not impacted. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
- monitoring Apr 23, 2025, 03:01 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 23, 2025, 03:05 PM UTC
An issue was identified with our service provider, and we executed a failover to resume normal operations.
- resolved Apr 25, 2025, 11:43 AM UTC
This incident has been resolved.
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