Fortanix SaaS incident
DSM Saas | APAC region | Intermittent timeouts issue in the Tokyo region
Resolved after 12 hours 11 minutes, affecting Service availability and Key Management and 1 more, on May 16, 2025.
We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
Affected components
Update timeline
- monitoring May 16, 2025, 12:41 AM UTC
We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.
- resolved May 16, 2025, 12:53 PM UTC
This incident has been resolved.
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