FormAssembly incident

Salesforce Connector and Dynamic Picklist Sandbox Authorizations Breaking After Re-Authentication

Resolved after 5 days 1 hour, affecting Salesforce Connector and Salesforce Prefill Connector and 1 more, on February 27, 2025.

resolved Mar 04, 2025, 09:04 PM UTC

A fix has been implemented. Salesforce Sandbox authorizations should now be working as expected. This incident was resolved at 3:27 PM EST.

Started: Feb 27, 2025, 07:07 PM UTC
Resolved: Mar 04, 2025, 09:04 PM UTC
Duration: 5d 1h
Detected by Pingoru: Feb 27, 2025, 07:07 PM UTC

Affected components

Salesforce ConnectorSalesforce Prefill ConnectorFormAssembly Professional/PremierFormAssembly EssentialsFormAssembly TeamFormAssembly BasicFormAssembly EnterpriseFormAssembly ComplianceFormAssembly Government

Update timeline

identified Feb 27, 2025, 07:07 PM UTC

We are currently investigating ongoing reports of authorizations in Sandbox breaking in dynamic picklists and the Salesforce connector shortly after re-authentication. We will provide updates as more details become available.
identified Feb 28, 2025, 03:18 PM UTC

We are continuing to investigate this issue.
resolved Mar 04, 2025, 09:04 PM UTC

A fix has been implemented. Salesforce Sandbox authorizations should now be working as expected. This incident was resolved at 3:27 PM EST.

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