FormAssembly incident
Unable to Drag and Drop Form Fields in the Form Builder
Resolved after 22 hours 57 minutes, affecting FormAssembly Professional/Premier and FormAssembly Essentials and 1 more, on September 17, 2025.
As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue.
Affected components
Update timeline
- investigating Sep 17, 2025, 06:09 PM UTC
We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution. In the meantime, you can use the form outline as a workaround to reorder your form fields. https://help.formassembly.com/help/introducing-the-form-builder#form-outline We will post an update on this page as soon as more information is available.
- identified Sep 17, 2025, 09:13 PM UTC
We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available.
- resolved Sep 18, 2025, 05:06 PM UTC
As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue.
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