Formant incident

'Failed to import rosgraph' when installing Formant agent

Resolved after 13 hours 38 minutes, affecting Formant Agent, on February 27, 2025.

resolved Feb 28, 2025, 10:30 AM UTC

This incident has been resolved. To fix this issue, update to the latest version of the agent.

Started
Feb 27, 2025, 08:52 PM UTC
Resolved
Feb 28, 2025, 10:30 AM UTC
Duration
13h 38m
Detected by Pingoru
Feb 27, 2025, 08:52 PM UTC

Affected components

Formant Agent

Update timeline

  1. identified Feb 27, 2025, 08:52 PM UTC

    We've discovered an issue causing an import failure when installing the Formant agent on a ROS 1 machine in agent version 1.232. To resolve this issue, add `export FORMANT_ROS_VERSION=1` to `/var/lib/formant/.bashrc`.

  2. resolved Feb 28, 2025, 10:30 AM UTC

    This incident has been resolved. To fix this issue, update to the latest version of the agent.

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