Resolved after 1 hour 24 minutes, affecting Direct and Direct Non Settling and 1 more, on August 25, 2025.
Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.
Affected components
Update timeline
- investigating Aug 25, 2025, 03:02 PM UTC
Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.
- investigating Aug 25, 2025, 03:45 PM UTC
We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.
- monitoring Aug 25, 2025, 04:14 PM UTC
We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.
- resolved Aug 25, 2025, 04:27 PM UTC
The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.
- postmortem Aug 26, 2025, 11:29 AM UTC
Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.
Your product runs on more than Form3
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services