Resolved after 5 hours 40 minutes, affecting Solve Voice, on October 21, 2025.
Twilio is reporting recovery, and we are seeing improvements in Solve Voice call transfers. Some users may still experience intermittent issues as systems fully stabilize. Our team continues to monitor performance and will provide another update once the service is fully restored.
Affected components
Update timeline
- monitoring Oct 21, 2025, 07:01 PM UTC
We are currently monitoring an issue affecting Solve Voice call transfers due to a Twilio service disruption. As a result, some users may experience errors or failures when transferring calls. Our engineering team is actively working on mitigations within our systems while monitoring Twilio’s status and recovery efforts. We will provide updates as we make progress.
- monitoring Oct 21, 2025, 10:28 PM UTC
Twilio is reporting recovery, and we are seeing improvements in Solve Voice call transfers. Some users may still experience intermittent issues as systems fully stabilize. Our team continues to monitor performance and will provide another update once the service is fully restored.
- resolved Oct 22, 2025, 12:41 AM UTC
This incident has been resolved.
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