Forethought AI incident
Invalid Solve Conversations in Dashboard Insights
Resolved after 1 day 6 hours, affecting Dashboard, on February 3, 2026.
Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.
Affected components
Update timeline
- identified Feb 03, 2026, 06:28 PM UTC
We have identified an issue causing inflated conversation metrics within Dashboard Insights for customers utilizing initial-intent-id. A fix has been implemented to prevent new occurrences, and we are currently performing a data cleanup to remove invalid records and restore accurate reporting.
- identified Feb 04, 2026, 03:39 PM UTC
Update: We are currently in the process of cleaning the affected historical data. You will see your analytics returning to normal levels over the next 24 hours as this process completes.
- identified Feb 05, 2026, 12:27 AM UTC
Update: The data cleanup is complete. All Dashboard Insights and historical analytics have returned to normal. This incident is resolved.
- resolved Feb 05, 2026, 12:34 AM UTC
This incident has been resolved.
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