Resolved after 5 hours 17 minutes, affecting Web Security Cloud and Dallas (O), on October 25, 2026.
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vPOPs in the Dallas cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.
Affected components
Update timeline
- investigating Oct 25, 2026, 12:48 PM UTC
Customer Impact: Web Security Cloud customers may experience localization issues when browsing the internet via a few of the vPOPs in the Dallas cluster. Description: We are currently experiencing degradation of Web Security Cloud Services in Dallas. The customer impact has been mitigated as Web Security service traffic has failed over to the redundant data center. We are currently investigating the problem and will provide further feedback as we make progress.
- resolved Oct 25, 2026, 06:06 PM UTC
This incident has been resolved.
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