Forcepoint ONE incident
Categorization Failure for Sharepoint Web pages
Resolved after 7 hours 14 minutes, affecting Web Security Cloud, on August 1, 2025.
Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. We continue to monitor the services for stability.
Affected components
Update timeline
- investigating Aug 01, 2025, 09:34 AM UTC
Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft related web pages due to a categorization issue. This incident is unrelated to the ongoing root CA certificate update. Description: We have identified a categorization problem impacting access to Microsoft web pages. We are investigating further and will provide updates once we have more information available. Next update time: 10:26 AM
- monitoring Aug 01, 2025, 10:38 AM UTC
Customer Impact: Some cloud web security customers might have experienced a blocking issue for Microsoft related web pages due to a categorization issue. ( Pls note that this incident is not related to the root CA certificate update). Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. We continue to monitor the services for stability. Next update time: 11:00 AM
- monitoring Aug 01, 2025, 11:57 AM UTC
Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. While majority of the URL's are being correctly categorised, we continue to proactively extract a list of URL's and apply the identified fix against the same.
- identified Aug 01, 2025, 11:58 AM UTC
Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. While majority of the URL's are being correctly categorised, we continue to proactively extract a list of URL's and apply the identified fix against the same.
- monitoring Aug 01, 2025, 02:44 PM UTC
Customer Impact: Customer Impact: Some cloud web security customers might be blocked from accessing Microsoft Sharepoint related web pages due to a categorisation issue. This incident is unrelated to the ongoing root CA certificate update. Current Status & Next Steps: Forcepoint has identified the issue and a remediation has been deployed. We continue to monitor the services for stability.
- resolved Aug 01, 2025, 04:48 PM UTC
This incident is now resolved.
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