Forcepoint ONE incident
AMDP Cloud Analysis - Email Analysis and Delays for On-prem Email Security
Resolved after 5 hours 16 minutes, affecting Advanced Malware Detection and Protection, on August 20, 2025.
Customer Impact: Some of our on-prem Email security customers may have experienced email delivery delays due to Advanced Malware Detection analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Current Status & Next Steps: Forcepoint has worked with the vendor and the vendor has implemented a fix to restore normalcy of services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
Affected components
Update timeline
- investigating Aug 20, 2025, 02:10 AM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud. Email Security Cloud customers are not impacted due to this incident. Description: We are currently experiencing a problem which is impacting delivery of emails for on-prem email security customers. We are investigating the problem and will provide further feedback as we make progress. Next update time: 04:00 UTC
- investigating Aug 20, 2025, 04:16 AM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 06:00 UTC
- identified Aug 20, 2025, 04:18 AM UTC
Customer Impact: Some of our on-prem Email security customers may experience email delivery delays (for emails with an attachment) due to Advanced Malware Detection and Prevention malware analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Description: We have identified the problem to be related to one of our malware sandboxing providers which is experiencing service degradation. We are working with our vendor for a resolution at the earliest. Next update time: 06:00 UTC
- monitoring Aug 20, 2025, 05:51 AM UTC
Customer Impact: Some of our on-prem Email security customers may have experienced email delivery delays due to Advanced Malware Detection analysis delays. The impact is restricted to on-prem email customers who leverage AMDP cloud in EMEA region. Email Security Cloud customers are not impacted due to this incident. Current Status & Next Steps: Forcepoint has worked with the vendor and the vendor has implemented a fix to restore normalcy of services. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Aug 20, 2025, 07:27 AM UTC
This incident has been resolved.
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