Forcepoint ONE incident
Insights Performance Degraded in US Region - Dashboard and Transaction Viewer
Resolved after 2 hours 37 minutes, affecting Insights, on September 25, 2025.
Customer Impact: SSE SWG, CASB and RBI customers were not able to view data in Transaction Viewer and Dashboard in Insights. Description: We have implemented a remediation and can confirm availability of log data in Insights. We continue to monitor service for stability.
Affected components
Update timeline
- investigating Sep 25, 2025, 11:38 AM UTC
Customer Impact: SSE SWG, CASB and RBI customers may not be able to view data in Transaction Viewer and Dashboard in Insights. Description: We are currently experiencing an underlying infrastructure problem which is impacting visibility of data in Transaction viewer and Dashboard on Insights. We are investigating the problem and will provide further update as we make progress. Next update time: 12:30 UTC
- monitoring Sep 25, 2025, 01:08 PM UTC
Customer Impact: SSE SWG, CASB and RBI customers were not able to view data in Transaction Viewer and Dashboard in Insights. Description: We have implemented a remediation and can confirm availability of log data in Insights. We continue to monitor service for stability.
- resolved Sep 25, 2025, 02:15 PM UTC
This incident has been resolved.
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