Forcepoint ONE incident

Policy Sync Delay - service degradation

Resolved after 40 minutes, affecting Heathrow (A) and Frankfurt (B) and 1 more, on November 26, 2025.

resolved Nov 26, 2025, 04:18 PM UTC

Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Current Status: We have implemented the necessary remediation to restore the health of impacted services. The issue has been fully resolved, and all impacted services are operating normally.

Started
Nov 26, 2025, 03:38 PM UTC
Resolved
Nov 26, 2025, 04:18 PM UTC
Duration
40m
Detected by Pingoru
Nov 26, 2025, 03:38 PM UTC

Affected components

Heathrow (A)Frankfurt (B)Mumbai (C)Paris (D)Dubai (DXBA)San Jose (G)Ashburn (H)Slough (J)Docklands (LONB)Sydney (M)

Update timeline

  1. investigating Nov 26, 2025, 03:38 PM UTC

    Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Description: We are currently experiencing a degraded performance due to intermittent delay in policy sync . The teams are investigating the issue. Next Update : 16:00 UTC.

  2. monitoring Nov 26, 2025, 03:57 PM UTC

    Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Current Status: We have implemented the necessary remediation to restore the health of impacted services. We are currently monitoring our environment for stability. Next Update : 16:30 UTC.

  3. resolved Nov 26, 2025, 04:18 PM UTC

    Customer Impact: Customers may experience intermittent delay with policy sync in Forcepoint Clusters. Current Status: We have implemented the necessary remediation to restore the health of impacted services. The issue has been fully resolved, and all impacted services are operating normally.

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