Forcepoint ONE incident
Performance Degraded - São Paulo Datacenter (Cluster P)
Resolved after 3 hours 1 minute, affecting São Paulo (P), on December 11, 2025.
Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.
Affected components
Update timeline
- investigating Dec 11, 2025, 09:34 AM UTC
Customer Impact: Some customers have experienced a brief impact when the Web Security traffic for the São Paulo datacenter was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in São Paulo. We are investigating the incident and will provide an update as we make progress.
- monitoring Dec 11, 2025, 10:48 AM UTC
Customer Impact: Some customers may have experienced a brief impact when the Web Security traffic for the São Paulo datacenter was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-P. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Dec 11, 2025, 12:35 PM UTC
Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.
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