Forcepoint ONE incident
Performance Degraded - Johannesburg Datacenter (Cluster S)
Resolved after 1 hour 19 minutes, affecting Johannesburg (S), on December 11, 2025.
Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.
Affected components
Update timeline
- investigating Dec 11, 2025, 10:59 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Description: We are currently experiencing degraded performance in Johannesburg datacenter. We are investigating the incident and will provide an update as we make progress.
- investigating Dec 11, 2025, 11:38 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-S. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- monitoring Dec 11, 2025, 11:42 PM UTC
Customer Impact: Impact was immediately mitigated as Web Security service traffic for the Johannesburg Datacenter (Cluster S) was automatically failed over to a redundant data center. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been automatically re-introduced to Cluster-S. We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same.
- resolved Dec 12, 2025, 12:19 AM UTC
Forcepoint has confirmed the stability of services after the applied remediation steps. The issue was caused by an instability originating within the upstream ISP layer. This incident is now resolved.
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