Resolved after 2 hours 7 minutes, affecting IPsec Advanced Connectivity and GRE Connectivity and 1 more, on January 4, 2026.
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Slough (Cluster J) We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 04:00 UTC
Affected components
Update timeline
- investigating Jan 04, 2026, 01:43 AM UTC
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Description: We are currently experiencing degraded performance in Slough datacenter. We are investigating the incident and will provide an update as we make progress. Next update time: 03:00 UTC
- monitoring Jan 04, 2026, 03:17 AM UTC
Customer Impact: Web Security cloud customers may have observed a loss of connectivity for a brief period. To mitigate the impact, traffic has been re-routed to alternate datacenter. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Slough (Cluster J) We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 04:00 UTC
- resolved Jan 04, 2026, 03:51 AM UTC
This incident has been resolved.
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Amazon Web Services