Resolved after 1 hour 3 minutes, affecting Remote Browser Isolation and Sydney (ap-southeast-2), on January 13, 2026.
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Sydney (ap-southeast-2). We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 14:30 UTC
Affected components
Update timeline
- investigating Jan 13, 2026, 12:52 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Description: We are currently experiencing un-availability of RBI services in the Sydney region. Our automated load balancing has re-routed customer traffic to an alternate region to mitigate impact. Teams are troubleshooting the incident, and we will provide further update as we make progress. Next update time: 13:30 UTC
- monitoring Jan 13, 2026, 01:27 PM UTC
Customer Impact: Some of our RBI customers may have experienced a brief loss of connectivity while browsing from Sydney (ap-southeast-2) region until services were automatically failed over to an alternate cluster. Current Status & Next Steps: We have implemented the necessary remediation to restore the health of impacted services and traffic has been re-introduced to the Sydney (ap-southeast-2). We are currently monitoring our environment for stability, and will provide a final update once we have confirmation on the same. Next update time: 14:30 UTC
- resolved Jan 13, 2026, 01:56 PM UTC
This incident has been resolved.
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