Forcepoint ONE incident
Advanced Malware Detection & Protection Cloud - Sandboxing Delays
Resolved after 9 hours 28 minutes, affecting Advanced Malware Detection and Protection, on January 13, 2026.
Customer Impact: Some of our customers with an active AMDP Cloud subscription may experience intermittent delays or time-outs with file submissions for malware sandboxing. Description: Forcepoint has implemented a change to help mitigate the increase in scanning delays while we wait for further updates from our vendor. We are monitoring the performance of the AMDP service for stability, and will provide feedback once we have confirmation on full service restoration.
Affected components
Update timeline
- identified Jan 13, 2026, 02:58 PM UTC
Customer Impact: Some of our customers with an active AMDP Cloud subscription may experience intermittent delays or time-outs with file submissions for malware sandboxing. Description: We are currently experiencing a problem with our AMDP Cloud solution which is causing intermittent delays and time-outs for samples submitted for malware sandboxing. We have identified the problem, and are working with our Sandboxing vendor to remediate the problem at the earliest. Next update time: 17:00 UTC
- monitoring Jan 13, 2026, 05:25 PM UTC
Customer Impact: Some of our customers with an active AMDP Cloud subscription may experience intermittent delays or time-outs with file submissions for malware sandboxing. Description: Forcepoint has implemented a change to help mitigate the increase in scanning delays while we wait for further updates from our vendor. We are monitoring the performance of the AMDP service for stability, and will provide feedback once we have confirmation on full service restoration.
- resolved Jan 14, 2026, 12:27 AM UTC
This incident has been resolved.
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