Flying Sphinx incident
API requests are failing due to a third-party issue.
Resolved after 1 hour 56 minutes, affecting API, on November 7, 2022.
All functionality has returned to normal. Thanks for your patience, and if you're finding any problems are persisting, please do get in touch.
Affected components
Update timeline
- identified Nov 07, 2022, 12:33 AM UTC
We're seeing a failure from an essential third-party API which is stopping our own requests from working - actions that involve reindexing or restarting Sphinx daemons aren't being completed. Search requests are not impacted by this change, though. The issue has been raised with the third-party vendor, and we're hoping for a swift resolution.
- monitoring Nov 07, 2022, 02:02 AM UTC
The third-party has implemented a fix, errors on our side have stopped but will continue to monitor the situation.
- resolved Nov 07, 2022, 02:30 AM UTC
All functionality has returned to normal. Thanks for your patience, and if you're finding any problems are persisting, please do get in touch.
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