Flourish Software incident

Service Outage

Resolved after 7 minutes, affecting Flourish Web and Flourish POS, on January 30, 2026.

postmortem Jan 30, 2026, 02:55 PM UTC

The database failed over due to a replication lag in AWS. We are working with AWS support to investigate this further. No data was lost, the system recovered automatically, and we caught this in real time.

Started
Jan 30, 2026, 02:00 PM UTC
Resolved
Jan 30, 2026, 02:07 PM UTC
Duration
7m
Detected by Pingoru
Jan 30, 2026, 02:00 PM UTC

Affected components

Flourish WebFlourish POS

Update timeline

  1. identified Jan 30, 2026, 02:00 PM UTC

    We've identified an issue with some underlying infrastructure and are actively working to resolve this.

  2. resolved Jan 30, 2026, 02:07 PM UTC

    The application is now up.

  3. postmortem Jan 30, 2026, 02:55 PM UTC

    The database failed over due to a replication lag in AWS. We are working with AWS support to investigate this further. No data was lost, the system recovered automatically, and we caught this in real time.

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