Resolved after 4 hours 36 minutes, affecting Optimize the Close - EMEA and Optimize the Close - APAC and 1 more, on February 20, 2026.
Feb 20, 12:30 PST Resolved - This incident has been resolved. Feb 20, 11:30 PST Monitoring - A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created. Feb 20, 11:04 PST Identified - The issue has been identified and a fix is being implemented. Feb 20, 07:54 PST Investigating - We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
Affected components
Update timeline
- investigating Feb 20, 2026, 03:54 PM UTC
We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
- identified Feb 20, 2026, 07:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 20, 2026, 07:30 PM UTC
A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.
- resolved Feb 20, 2026, 08:30 PM UTC
Feb 20, 12:30 PST Resolved - This incident has been resolved. Feb 20, 11:30 PST Monitoring - A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created. Feb 20, 11:04 PST Identified - The issue has been identified and a fix is being implemented. Feb 20, 07:54 PST Investigating - We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.
- resolved Feb 23, 2026, 04:10 PM UTC
This incident has been resolved.
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