FloQast incident

Issue fetching GL balances from ERPs

Resolved after 57 minutes, affecting Automate the Close - US, on March 20, 2025.

resolved Mar 20, 2025, 05:58 PM UTC

The fix has been validated for affected customers, and all Refreshes should be running successfully at this time.

Started
Mar 20, 2025, 04:40 PM UTC
Resolved
Mar 20, 2025, 05:37 PM UTC
Duration
57m
Detected by Pingoru
Mar 20, 2025, 04:40 PM UTC

Affected components

Automate the Close - US

Update timeline

  1. investigating Mar 20, 2025, 05:58 PM UTC

    We have been investigating issues capturing balances in the per-GL column for certain ERPs, and Engineering has issued a fix that should resolve the issue for all systems. If any further balance discrepancies are observed after clicking the Refresh button, please contact [email protected] and we'll continue investigating!

  2. resolved Mar 20, 2025, 05:58 PM UTC

    The fix has been validated for affected customers, and all Refreshes should be running successfully at this time.

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