Resolved after 2 hours 34 minutes, affecting FloQast Connect: SFTP Server, on April 8, 2025.
Clients utilizing FloQast's SFTP capabilities have been advised to cache the updated hostkey, and there are no further changes anticipated for the production servers across all regions. Once the new hostkey is cached, all connections should succeed as expected and deliveries can be made successfully. If any errors persist with either connectivity or data transfer, please contact [email protected] for further troubleshooting!
Affected components
Update timeline
- identified Apr 08, 2025, 05:37 PM UTC
Customers are reporting errors with their automated trial balance deliveries via sFTP. The issue is caused by an updated server hostkey. The hostkey for sftp-v2.floqast.app has not been changed, but an additional hostkey has been added. If your automated upload process recognizes the new hostkey, your connection may fail until the new hostkey has been cached.
- resolved Apr 09, 2025, 04:38 AM UTC
Clients utilizing FloQast's SFTP capabilities have been advised to cache the updated hostkey, and there are no further changes anticipated for the production servers across all regions. Once the new hostkey is cached, all connections should succeed as expected and deliveries can be made successfully. If any errors persist with either connectivity or data transfer, please contact [email protected] for further troubleshooting!
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