FloQast incident
Close - Errors Accessing Reconciliations Page in the Admin Settings
Resolved after 1 hour 4 minutes, affecting Automate the Close - US, on September 2, 2025.
A recent release was deployed to improve performance on the Reconciliation Settings page by deprecating legacy routes. However, this release inadvertently introduced an error caused by an undeclared variable, which prevented the page from loading. Our engineers reverted the change to immediately restore functionality. The underlying issue has been addressed, and the intended improvements will be redeployed following a complete testing cycle.
Affected components
Update timeline
- investigating Sep 02, 2025, 11:42 PM UTC
We are currently investigating an issue causing error messages when attempting to access the Reconciliations page within the Admin Settings. As a temporary workaround, reconciliations can be edited via Inline Editing.
- identified Sep 02, 2025, 11:46 PM UTC
We have identified the cause of the issue and are now developing a fix to be deployed shortly.
- resolved Sep 03, 2025, 12:14 AM UTC
We have released a fix for this issue, and the Reconciliations Settings page is now loading again. We are continuing to monitor for any further issues and will post a root cause analysis here once it becomes available.
- postmortem Sep 05, 2025, 09:49 PM UTC
A recent release was deployed to improve performance on the Reconciliation Settings page by deprecating legacy routes. However, this release inadvertently introduced an error caused by an undeclared variable, which prevented the page from loading. Our engineers reverted the change to immediately restore functionality. The underlying issue has been addressed, and the intended improvements will be redeployed following a complete testing cycle.
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