Resolved after 17 minutes, affecting Optimize the Close - US, on September 12, 2025.
The errors received when loading the checklist pages were caused by a delayed code release, resulting in a software incompatibility between two portions of the application. This versioning incompatibility caused the page load errors to display when interacting with the Checklist page.
Affected components
Update timeline
- identified Sep 12, 2025, 07:16 PM UTC
Users are observing "Failed to load UI" error messages and/or experiencing issues loading pages that contain checklist items (Folders tab, Checklist tab)
- resolved Sep 12, 2025, 07:18 PM UTC
A breaking change has been reverted, so all pages containing Checklist items should load fully and successfully at this time.
- postmortem Oct 13, 2025, 11:18 PM UTC
The errors received when loading the checklist pages were caused by a delayed code release, resulting in a software incompatibility between two portions of the application. This versioning incompatibility caused the page load errors to display when interacting with the Checklist page.
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