Resolved after 1 hour 12 minutes, affecting Platform - US, on September 29, 2025.
This issue was caused by a brief delay in our traffic auto-scaling system, which led to temporary errors for some users. The underlying settings were quickly refined, resulting in an immediate restoration of services and ensuring resources are properly deployed without disrupting any additional services.
Affected components
Update timeline
- investigating Sep 29, 2025, 08:04 PM UTC
We are currently investigating reports of unexpected errors throughout the app.
- monitoring Sep 29, 2025, 08:10 PM UTC
We are now seeing pages load successfully, and are continuing to monitor to ensure continued successful performance.
- resolved Sep 29, 2025, 08:58 PM UTC
Service has been fully restored. Our engineering team is now conducting a full root cause analysis to prevent a recurrence of this issue. We will post the RCA here once it is complete.
- postmortem Oct 13, 2025, 11:32 PM UTC
This issue was caused by a brief delay in our traffic auto-scaling system, which led to temporary errors for some users. The underlying settings were quickly refined, resulting in an immediate restoration of services and ensuring resources are properly deployed without disrupting any additional services.
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