Resolved after 8 hours 43 minutes, affecting Search, Insights, and Administration and API & Webhooks, on May 17, 2026.
We have fixed the issue affecting real-time data. We are still working through historical data, so some older footage may take longer than usual to become searchable. Alerting and other real-time systems are unaffected.
Affected components
Update timeline
- identified May 17, 2026, 10:53 AM UTC
Our search system is experiencing intermittent delays ingesting new footage. As a result, recent footage may take longer than usual to become searchable. Alerts and Hot List are unaffected.
- identified May 17, 2026, 01:28 PM UTC
We are continuing to work on a fix for this issue.
- identified May 17, 2026, 03:38 PM UTC
We are continuing to work on a fix for this issue. Searches involving exact license plate matches and FreeForm search are unaffected. Alerting and other real-time systems are unaffected.
- monitoring May 17, 2026, 05:37 PM UTC
We have fixed the issue affecting real-time data. We are still working through historical data, so some older footage may take longer than usual to become searchable. Alerting and other real-time systems are unaffected.
- resolved May 17, 2026, 07:37 PM UTC
This incident has been resolved.
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